Service Fee Update July 2026

Service Fee Update – Frequently Asked Questions

As part of our annual July review, we will be making a small update to our service charges. We’ve outlined the details below and answered some common questions to help guide you through the changes.

What is changing?

Pricing for additional services requested beyond your standard agreement, which are outlined below. Additional services refer to work outside your usual service scope, such as one-off requests, extra support, or specific project work.

Service Request	New Rate
Commissions Upload	$185 per request
Data Extract	$2,500 per request (minimum complexity)
Data Migration	$4,500 per request (minimum complexity)
Additional Training beyond onboarding Note: Midwinter will continue to run webinars which is a great way to understand the product more without added cost.	$450 per hour
Custom Template Changes and Enhancements	$450 per hour
Other out of scope services e.g. custom reports, RPQ uploading and configuration, bulk data update, bespoke workflow design, API development and integration support etc.	$450 per hour

Why are fees being adjusted?

From time to time, we review our pricing to ensure it reflects the cost of delivering our services and allows us to continue providing the level of quality, support, and responsiveness you expect. This adjustment helps us maintain and strengthen our service offering.

When will the new fees apply?

The updated fees will come into effect from 1 July 2026.

Can I review my current service arrangement?

Absolutely. If your needs have changed or you’d like to explore options that better suit your requirements, please feel free to reach out to us at info@midwinter.co.au.

Thank you. We truly value your ongoing partnership and appreciate your understanding. We look forward to continuing to support you and your business.