How to Access Support

How to Access Support

Our friendly customer support team are standing by if you need further help with AdviceOS. 

They are available between 8:30am - 6:00pm AEST, Monday to Friday by calling 1300 882 938 or by emailing info@midwinter.com.au

You can find lots of self-help guides and videos in this Help Centre, otherwise we look forward to assisting you personally.



    • Related Articles

    • In-App Support

      In-App Support Midwinter has introduced enhancements to User Support functionality within AdviceOS by utilizing an in-app support overlay that works with you while you navigate the software. It is a seamlessly integrated technology that helps you ...
    • Multi-factor Authentication

      Overview What is multi-factor authentication? MFA stands for Multi-Factor Authentication and refers to the ability to authenticate a user based on more than just a username and password. Multi-factor authentication is a security feature that can help ...
    • Password Reset

      When users are unable to log in due to either forgotten password or incorrect password being entered, there are two approaches we suggest our users to follow. User will be locked out for 15 minutes when there are too many failed attempts. We cannot ...
    • Welcome to the AdviceOS Help Centre

      We're here to make your journey using AdviceOS as simple as possible. Within this Help Centre you will find a number of training materials presented as user guides, short videos & webinars to help you to understand how to use and make the most of ...